|
Holding Period on cashiers checks, certified checks and personal checks?
We hold all certified checks and cashier's checks typically for 1-10 banking days. Personal checks are held for 10 banking days or two weeks regardless of when they clear prior to shipping. Direct bank wire is always recommended.
Our “Good Funds” policy
Good funds is the day of your direct bank wire, from 1-10 business days from the day we receive your cashier's check or certified check and 10 business days from the day we receive your personal check. Additional delays may occur for checks if your bank does not cooperate in assisting us with the information needed to verify your transaction. Direct bank wire is always recommended.
Payment Instructions
Payment must be dated within 24 hours of your order date. Marengo Coin reserves the right to cancel orders that do not meet these requirements. Marengo Coin does not accept C.O.D. orders. We reserve the right to refuse or cancel any order deemed questionable or of significant risk to Marengo Coin regardless of payment method and price confirmation.
Cancellation of Orders
Once we have issued a confirmation number, all prices are locked-in whether buying from us or selling to us. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them cancelled. However, we realize rare situations happen where orders need to be cancelled. Should you elect to cancel and/or offset your order, you must do so during normal business hours of 8:00 – 4:00 CST Monday – Friday. All cancellations are subject our market loss policy plus a $35.00 cancellation fee.
Cancellations may only be approved over the telephone, at which time you will be given a cancellation number. At that time, if any market loss to Marengo Coin has occurred, it will be calculated and added to the $35.00 cancellation fee. If applicable, you may elect to pay any market loss by credit card at that time or, we will invoice you in which you will have thirty days to pay the amount due in full. No future orders may be permitted until any market loss is paid in full. Any market gain on cancellations shall remain the property of Marengo Coin.
Our “Market Loss Policy” (Ask to ask policy).
When purchasing from Marengo Coin, once we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current ask price. Any deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a $35.00 cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of Marengo Coin.
When selling to Marengo Coin, once we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current buy price. Any deficit between the price at which we bought from you and the offsetting purchase price and/or prices, is your responsibility if we do not receive your items That amount will be charged to you, plus a $35.00 cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of Marengo Coin.
Marengo Coin reserves the right to refuse an order when the confirmed price is incorrect, due to computer-related problems, pricing error, incorrect item descriptions or sudden movements in the precious metals market. Furthermore, we reserve the right to refuse or cancel any order deemed questionable, suspicious or of significant risk to Marengo Coin regardless of payment method and price confirmation.
Your Marengo Coin order may be canceled if we do not receive payment within five (5) business days on orders under $25,000 and three (3) business days for orders over $25,000. Once you have placed an order with Marengo Coin, you have entered into a binding agreement.
Shipment of Your Items
Marengo Coin orders are shipped Registered/Insured U.S. Mail, UPS & Federal Express. Each package is fully insured and requires a signature upon delivery. Packages sent registered and insured mail can take on average 5-10 business days. The parcel's registration number is only available to trace a package if it hasn't been received within 30 days from the date shipped. Tracking numbers are not provided to customers due to insurance restrictions.
Marengo Coin fully insures all of its shipments. Should anything happen while your package is in transit to you it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels un-attended for you without the need for a signature. Or, you have given them instructions to leave your package with someone else such as a building manager, neighbor, drop-off location such as Mail Boxes etc., The UPS Store, etc., YOUR PACKAGE WILL NOT BE COVERED. When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion.
Return policy
We guarantee your satisfaction at Marengo Coin. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. This right is limited to three (3) days from the date on which the customer receives their items and notifies us, provided they are kept in their original packaging. On returning bullion related items, the customer may (at Marengo Coin discretion) be required to pay for any market loss on their returns. (Click here to review our Market Loss Policy) Any market gain on refunds shall remain the property of Marengo Coin.
We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. We do charge a 5% restocking fee on all credit card orders returned. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money.
Investment risks
All investments involve risk - coins and bullion are no exception. The value of a bullion coin (e.g., Maple Leaf or American Eagle) is affected by many economic factors, including the current market price of bullion, the perceived scarcity of the coins and other factors. Some of these factors include the quality and current demand and general market sentiment.
Therefore, because both bullion and coins can go down as well as up in value, investing in them may not be suitable for everyone. Since all investments, including bullion and coins, can decline in value, you should understand them well, and have adequate cash reserves and disposable income before considering a bullion or coin investment.
|
